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No guest arraived and i got an invoice

No giest arrived and I got an invoice. Please correct this mistake. I also had closed my calendar during that period so I dont understand why I got a booking in any event

17 Replies

1
Temjenmeren Jamir

Same here. The guest did not turn up yet they keep sending invoice

1 year ago
5
David

If your guest did not turn up did you mark the booking as a NO SHOW??

1 year ago
1
Vanzylproperties

I have the same issue. The guest was a no show and i marked it as a no show a day after.

I wrote to bookings about this and they told me that it was my responsibility to mark it as a no show and i still have to pay the invoice. I feel that is completely unfair.

They have the means to confirm that the guest did not show. Also, they should extend the time frame you're allowed to mark a no show. because it seems that if you do not mark it as a no show with a day or so, they will include it in your invoice.

1 year ago
1
Zoemeiresort

Yes I mark as no show a day after their arrival

1 year ago
5
David

If you go into your extranet click on finance then on Reservation statements there is now a box on the far right of every booking that you can tick to dispute any of your bookings you are being charged commission on.

1 year ago
1
Marie-Louise A…

I have sold my yome in December and have packed up after that so there were no guests ever in my home since January 2018. Kind Regards Marie-Louise Albertyn (Plettsluck Holiday home in Plettenberg Bay)

kind Regards

Mrs. Albertyn

1 year ago
1
Gordonaddams

My guest did not arrive and was marked ' not paid yet ' - the booking was removed from my chart and presumed matter closed . Only now to be charged for commission on business I did not earn .

Repeatedly advice bookings.com but to no avail .

Cannot pat commission on a non arrival .

1 year ago
1
Zhaofeifei19930816

I try to contact with booking.com and solve that problem for open and continue account again how do i can

1 year ago
1
Lsoobagrah

Had already informed the guest of unavailability for which he replied & don't understand why I have received an invoice . Have absent several messages to Booking.com about this.

1 year ago
1
MKHANDI

I have also requested training seminar with bookingcom but no one is interested

1 year ago
1
Tonnieproper

I got an invoice for commision and it is marked as cancelled in my bookings. I am not paying the invoice as the booking was canceld and it shows on my reservation . Tonnie Proper

1 year ago
1
Tonnieproper

Guests cancelled my booking and I keep getting a invoice. If I go to my sight it sais canceled

Tonnie Proper

1 year ago
1
Lsoobagrah

Since two months have been sending messages for the invoice to be cancelled as the guests were informed of unavailability & didn't turn up.

1 year ago
1
Nyghthut2009

I have an invoice for a guest that did not arrive

10 months ago
1
Lsoobagrah

Thank you .After contacting the accounts dept & giving my explanation the invoice was cancelled.

10 months ago
1
Geedee150

my guests did not arrive and i kept on getting emails that i have to pay an invoice...where do i get the money to pay if guests did not show up?

9 months ago
1
MKHANDI

Yes Bookingcom really confuses us

9 months ago