No I didn't!! "I approved waiver of guest cancellation fee on non-refundable booking"
I had a multi-night booking for June 2020 at my "non-refundable" rate... guest has just cancelled and the Booking.com intranet says I approved the waiver of the cancellation fee. I absolutely didn't!! How can I make sure I get paid when people book at the non-refundable rate, and then cancel!? I really need that money and am fed up that it's not coming!!