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No Payment From Booking.com For May 2019

No payment from booking.com for last month due on the 15th May 2019. They say they have sent to my bank but it has not arrived there. No apologies, no announcements just a " you must wait until we sort it out " As a small business this is unacceptable

22 Replies

2
Mrsjkenny

I agree. They said that banks have returned payments but I have spoken to my bank and they have not had anything from Booking.com. I have been trying to speak to someone for nearly 2 hours now. After 1 hour I was cut off. Is there actually anyone there taking calls? It really isn't good enough.

1 month ago
3
Theladyinglass

I have sent two messages on the extranet, from the 1st they supplied some sort of chaps number to prove they have sent the money, from the second I have had no reply. When I contacted them by phone twice, they said there was nothing they could do and I would have to be patient. Sorry but patience does not pay the bills

1 month ago
2
Catherinetansley

I haven't been paid either. After ringing customer services, I was told to email the finance department and my sent email was followed by an response saying I would be contacted within 24 hours. Needless to say, as it is now a weekend, I have received no response at all, and still no payment in the bank. I am trying to run a small business, with bills to pay etc, this delay is really not helping. With regard to the new 1.3% fee for processing guest payments - why can't the guest absorb this cost, surely they cant have everything for free, (not booking fee or commission), of course someone has to pay and that is us.

1 month ago
3
Theladyinglass

Their attitude towards this problem is disgraceful, I cannot explain on here how angry I am with them. They know many have not been paid but have not even bothered to make an announcement. Needless to say, no comments on here, no reply via my extranet either.

1 month ago
9
M Adamopoulou

Hi Guys! Sorry to hear about your payment struggles. Booking.com facilitates my payments and have no problems at all. If I may ask in which country does this happen???
Hope your problems are resulted the soonest.

1 month ago
2
Catherinetansley

I am in the UK - hoping it is not a worldwide problem. Would just be good to have answers and assurance from Booking.com rather than silence.

1 month ago
3
Theladyinglass

In the UK and I have been told there are problems and they are working on it

1 month ago
9
M Adamopoulou

Hope the problem is resolved as soon as possible...

1 month ago
4
Juliettebadgerpost

I am also based in the UK and still waiting to be paid. Sent email to finance over the weekend and just put the phone down to that department after waiting 55 minutes for them to pick up. At the same time I was on another line to Mike based in Barcelona Booking.com - waiting for him to get back. I am so angry, he was jovial and laughing and says sometimes this happens. The lack of seriousness surrounding this incident is astounding.

1 month ago
3
Lighthouse Cottage

Likewise in Scotland, no payment for Aprils guests. No one at Booking.com seems interested. No one answering the phone. Emails just say payments were processed on the 8th of May. That's irrelevant if I do not have the funds. Small businesses need cash flow. How long have they had our customers payments? Shocking - and they just don't care.

1 month ago
3
Theladyinglass

Just had this email from booking.com

Dear Partner,

Good afternoon.

I am writing in regards to your April remittance. This is currently being investigated by our payments team. One there is an update, we will let you know.

We apologize for the inconvenience and should you have any questions, please do not hesitate to ask. Additional information can also be found on our Partner Help Center: https://partnerhelp.booking.com/hc/uk.


Thank you for your collaboration with Booking.com.


Kind regards,
Credit Control Team

1 month ago
9
M Adamopoulou

Thanks for your feedback. I think you just have to wait a little longer.
Wish you all the best.

1 month ago
4
Juliettebadgerpost

I too have had two of these emails sent within a space of 10 minutes. I asked them if they knew what they were doing when I received the second one? Surely the answer moving forward is to start taking our own payments, does anyone know much about this? Especially with the new charge coming next month.

Dear Partner,

Good afternoon.

I am writing in regards to your April remittance. This is currently being investigated by our payments team. One there is an update, we will let you know.

We apologize for the inconvenience and should you have any questions, please do not hesitate to ask. Additional information can also be found on our Partner Help Center: https://partnerhelp.booking.com/hc/uk.


Thank you for your collaboration with Booking.com.


Kind regards,
Credit Control Team

1 month ago
4
Captainsquarters21

Has fraud been committed is that why they are not telling us, or have they gone into liquidation.

It is not good no communication!!

One of my businesses got paid out on the 8th May the other I am still waiting for.

My mortgage and bills are backing up and I'm now avoiding people who are waiting to be paid.

Booking.com give us some straight answers and let us know what is going on, directing us to this page but offering no answers is unacceptable!!!!!

1 month ago
4
Captainsquarters21

I have been on the phone for 2 hours yesterday and an hour already today no one is picking up!!!

We need answers and our minds putting at rest

1 month ago
3
Lighthouse Cottage

They dont care- action. Write on their Twitter and FB pages, call your local paper, work to rule, stop doing breakfasts, I can't afford the food now so will explain to my guests. Finally stop accepting booking.com guests - do you want to work for free? Or get the guests to pay you directly and get them to have booking.com issue them a refund.

1 month ago
2
Lauradoyle1234

I am the same. So upset and angry! No answers or responses to my emails. Irs a joke!! I'm owed £910 :( I've continued to host guests but now its been a week, i'm thinking its best to cancel this weekends forthcoming guests if they don't reply and rectify by Thursday. Absolutely disgusted as to how this company is treating us. Not only do I want my money for April, I want compensation too for all the time, upset, phone calls and emails that I've sent. Fuming! Heres their email legal@booking.com Funny how their commission was paid with ease on the 8th though! How awful trying yo make out its our banks fault too!! Like we're all stupid! Praying this gets resolved, but i'm now loosing faith.

1 month ago
3
Lighthouse Cottage

Interesting chat from Expedia rep in Edinburgh who called me. I've decided I'm giving booking.com until 31st May and then opening up my calendars with Expedia and take booking.com to small claims after that. Enough is enough.

1 month ago
2
Mrsjkenny

I've not had any replies and I've just tried the helpline number 0161 817 3540 and the call keeps failing. I'm starting to get very worried that Booking.com have folded. I've just taken guests in yesterday as a last minute booking will be furious if I don't get paid for it - or all the other guests I have in May.

Something just doesn't feel right.

1 month ago
2
Mrsjkenny

I have been trying different numbers for Booking.com and all are failing! I've started to contact my guests to tell them to come to me direct and to not pay Booking.com any money.

1 month ago
4
Ilaria

Hi everyone,

Thanks for your comments, I'd recommend joining this conversation, we've just posted an official statement on the delayed payments.

Thanks for your patience and understanding,

Ilaria

1 month ago