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No payment received for a chargeable No-Show

Hi,

It's been since 26 th August that my guest didn't show up for a booking, which was had a chargeable no-show condition attached.

Booking.com have not paid yet.

How long does it take?

Other bookings since 26th August have been paid.


Profile picture for user info.greenharborpatong.com f
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fluff 2 years ago

If you are using Booking.com Collect for payments then you will be paid on the next appropriate invoice ( as governed by the booked check out date and your contracted payment frequency).

If you are not on BDC collect and cannot process the guest's card off line then you will have to write it off, there will be no payment from BDC.

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Spyros Papadimitriou 6 months ago

Many thanks for the information. If I my understanding is right, we cannot charge a no-show of a non-refundable booking, if we are not using Booking.com Collect for payments.... Is that correct? In our case, we have activated Booking.com Collect for payment before the booking was made, but we cannot see any Virtual Card on the booking. How does this work? (FYI: When we declared the booking as a no-show, we asked the Booking.com to charge the customer / not waive fees. 

Profile picture for user bookings.isleofwightvacations.com i
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Isle of Wight … 2 years ago

We seem to get a lot of the same sort of questions asked in here .... so here's my copy and paste reply .....

 

Any time you take payments / process cards yourself, you expose yourself to risks of fake bookings, no shows, card failures and late cancellations, all giving you empty rooms that you cannot fill.

 

If available, use Payments by Booking.com and set all payments to Non-Refundable. Guests must pay at the time they make the booking. No more late cancellations. If a guest doesn't show, you still get paid. It's the only way. Take a look at other discussions about no-shows, late cancellations, cards not working, and the bigger discussion on Payments by Booking.com

 

 

 

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 2 years ago

New partners...new same questions ...

As guests don’t read descriptions, don’t answer email messages, hosts don’t read guidelines...don’t search....

Thanks Isle for copy paste...I also use it...

Have a happy day...

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Spyros Papadimitriou 6 months ago

In our case, we have activated Booking.com Collect for payment before the booking was made, but we cannot see any Virtual Card on the booking. How does this work? (FYI: When we declared the booking as a no-show, we asked the Booking.com to charge the customer / not waive fees. ).

We have received the information of the customer's credit card when the booking was made, but we cannot charge it now, as we do not have the cvv2. Can you please help? Shall this information be replaced by a virtual card at last day of the stay? Many thanks for your help!

Profile picture for user greenharborpatong.outlook.com f
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Fluff (new account) 6 months ago

Was your Booking.com Collect fully confirmed and activated before the reservation was made?

If no, the reservation is on whatever system you had previously. I suspect, as you have partial card details, that this reservation was not Booking.com Collect BUT only BDC themselves can confirm that. 

Make contact via phone or Extranet message, this is only a forum and has no access to your account details.

IF it turns out that you cannot get payment then make sure when the invoice arrives, open the statement and contest the commission charge for the reservation in question.