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No payout since I listed my property

Very disappointed for listing my property on Booking.com. I just listed on 15th December 2020. I should have been paid two times but I just got nothing till now. The payout statements show that the first payout was issued on 23rd December 2020 and the second was on 6th January 2021. The bank details on the statements are correct but I just didn't receive the money. Called the customer service team on 7th Jan and several calls to follow up but the finance team never respond my request even the staff told me they have set my case as urgent case. Does anyone have this kind of experience? What else I can do except wait?


Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 1 year ago

Hi Joseph,

 

Sorry to hear about your payment troubles.

 

Have you checked that your bank account no is corrected??? because sometimes that’s the problem...

 

Hope your issue is resolved the soonest.

 

 

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Joseph Chou 1 year ago

Thanks M. The bank details on the payout statement are correct but I just didn't get the payment.

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 1 year ago

Don’t wait....

Send them message requests again...

 

Hope you get paid soon and don’t forget to give us feedback....it helps partners....

 

Wish you a great weekend...