Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1
Cornelis Sier

No reply from Booking.com

In September I was overcharged commission - the correct commission plus another €170-  and since then I have written 7 messages, made 5 phone calls to my local office and filed a complaint as directed by the extranet. I have received no answers, and on top of that, it now says that I owe the correct commission for the same booking. Does anyone have a contact number or channel I can use to get a reply?

11
BrookAve

We’ve resolved an issue with your invoice payment history We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience

11
BrookAve

Erm what humour,  there's none!

 

All I did was copy paste the notice that most are somehow not seeing when they load the hub page.

 

Whats even more strange about it, its on multiple pages and they still not read it.

 

PS, I was on my mobile at the time 

1
Cornelis Sier

You have now made some incomprehensible changes to the accounting on my extranet with the result that I now seem to owe €403... Do you not even have the courtesy to ring me and sort this mess out?

11
BrookAve

Cornelis, how do you not see the beige notice box on top of the main pages,  announcing the tech issue with finance info pages had an issue, that covers your misinformation.

 

Goto the main partner community page and it should be on top page 

 

It cannot close unless you click on X to close the announcement,  or did you already close it by mistake 

1
Cornelis Sier

The copy and paste notice says that you have resolved a claim that is entirely independent of the money I was charged for another booking - it is virtually impossible to understand what has been going on, but the bottom line is that my Finance now says I owe €403, which is the main problem here. It would be nice if someone could clear things up for me...

Related posts