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no response to my extranet messages regarding commission

whilst we we were closed due to the pandemic there were lots of cancelations and we did not see the small print about what we needed to do in these unprecdented times. 

there is a small amount of comission outstanding prior to march2020 which we are more than happy to pay but we think a little compassion and understanding should be shown regarding comission during the pandemic! 


we have sent loads of messages via extranet to only get a simple copy and paste message back that does not respond to our problem.

we have called non stop for 4 weeks now and only get fobbed off with "its not my job" responses.


this is totally unaceptable way to treat a "partner" please contact me asap on *** ***or ***