Hello we have received a last minute booking on 23-12-2019 for arrival 24-12-2019.
The guest never showed up, so we have a no show.
We know how we can report this but our question is, how do we get our money?
We do not use a vcc or any other prepayment of Booking.com, the customer needs to pay cash at the location.
If the customer does not pay, do we still need to pay the commission?