1
No show
Hello we have received a last minute booking on 23-12-2019 for arrival 24-12-2019.
The guest never showed up, so we have a no show.
We know how we can report this but our question is, how do we get our money?
We do not use a vcc or any other prepayment of Booking.com, the customer needs to pay cash at the location.
If the customer does not pay, do we still need to pay the commission?
If you mark the booking as a no-show you won't pay the commission (but you must also mark that you waive the no-show penalty costs).
If you didn't use prepayment features of Booking.com you handle all the payments directly with the guest. In this case you won't be covered for a no-show from Booking.com.
Protect yourself - use Payments by Booking.com - look at my profile and scroll down to the comments and you can see I've posted about it many times ....