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1

No show

Hello we have received a last minute booking on 23-12-2019 for arrival 24-12-2019.

The guest never showed up, so we have a no show.

We know how we can report this but our question is, how do we get our money?

We do not use a vcc or any other prepayment of Booking.com, the customer needs to pay cash at the location.

If the customer does not pay, do we still need to pay the commission?


8
pibomarco

If you mark the booking as a no-show you won't pay the commission (but you must also mark that you waive the no-show penalty costs). 

 

If you didn't use prepayment features of Booking.com you handle all the payments directly with the guest. In this case you won't be covered for a no-show from Booking.com.

7
Isle of Wight …

Protect yourself - use Payments by Booking.com - look at my profile and scroll down to the comments and you can see I've posted about it many times ....

1
Dive Urge

We have just discovered that a 'no show' only pays out for one day of the booking and the rest is not paid. We had a weeks booking which didn't turn up and this is a problem as we could have sold the rooms a few times over. It doesn't seem right that if they cancel, they are charged, but if they just don't show up then they only pay one night!

8
pibomarco

You can set cancelation preference in extranet under the "Policies" and choose how much are you going to charge for a no-show. It's either same as a cancelation fee or 100% of the total price.