No show

Hello we have received a last minute booking on 23-12-2019 for arrival 24-12-2019.

The guest never showed up, so we have a no show.

We know how we can report this but our question is, how do we get our money?

We do not use a vcc or any other prepayment of Booking.com, the customer needs to pay cash at the location.

If the customer does not pay, do we still need to pay the commission?

2 Replies


If you mark the booking as a no-show you won't pay the commission (but you must also mark that you waive the no-show penalty costs). 


If you didn't use prepayment features of Booking.com you handle all the payments directly with the guest. In this case you won't be covered for a no-show from Booking.com.

7 months ago
Isle of Wight …

Protect yourself - use Payments by Booking.com - look at my profile and scroll down to the comments and you can see I've posted about it many times ....

7 months ago