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No show
Hello we have received a last minute booking on 23-12-2019 for arrival 24-12-2019.
The guest never showed up, so we have a no show.
We know how we can report this but our question is, how do we get our money?
We do not use a vcc or any other prepayment of Booking.com, the customer needs to pay cash at the location.
If the customer does not pay, do we still need to pay the commission?
If you mark the booking as a no-show you won't pay the commission (but you must also mark that you waive the no-show penalty costs).
If you didn't use prepayment features of Booking.com you handle all the payments directly with the guest. In this case you won't be covered for a no-show from Booking.com.
Protect yourself - use Payments by Booking.com - look at my profile and scroll down to the comments and you can see I've posted about it many times ....
We have just discovered that a 'no show' only pays out for one day of the booking and the rest is not paid. We had a weeks booking which didn't turn up and this is a problem as we could have sold the rooms a few times over. It doesn't seem right that if they cancel, they are charged, but if they just don't show up then they only pay one night!
You can set cancelation preference in extranet under the "Policies" and choose how much are you going to charge for a no-show. It's either same as a cancelation fee or 100% of the total price.