1

NO SHOW

What do I have to do to charge a guest that was a no show, I see the c.c. info after marking them no show, but the CVC number is missing.  so how can I charge them?  


11
BrookAve

 

Hi

 

If it is a Booking.com VCC it is likely not chargeable until chec-in or check out.

 

Best to ring the support team direct .

 

But before you do did you actually mark the resveration in extranet details page as a No Show?

 

What was the check-in date? if today then you need to wait until at least 01:00 /1am the next day before it allows you to mark it.

 

Otherwise phone support. see info below.

 

 

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

1
WINDMILL HOSTEL

thanks Barry, the guest did not show and we marked him as a no show. on jan 30th. far past the time allowed.  so when I went to look at the c.c. info the 3 PIN number was not given, the persons name card number ect was but not that pin on the back and without it I can not charge him anything.  I charge them if they book a room and they do not cancel within 7 days of that date as well. cut down on the amount of people booking rooms left and right and then cancelling them with the 2 day window we had set up before.  

1
The Forth Inn

This has just happened to me, exactly like you no CC info, did you get paid in the end?

If you didn't how did you go on with Booking.com?