We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



no show

My client did not show up and the point of showing that on the internet was impossible.  The area that says no show wouldn't allow me to enter.  I have written to the company and do not want to be charged a commission for the last entry.


5 Replies


If guest didn't show up, the next day you can mark as no-show in extranet under the booking details.

9 months ago
M Adamopoulou

Dear pibomarco,

 I was thinking of you...A Partner is asking for a template to create an invoice for guest....

I remember you had given me a nice template...if you have it handy can you please send it....

Thanks for your kind help.

9 months ago

there is a free online service called tradeshift.com.


it is excellent, fully automated once you setup a guest as a client or company with their Vat ID and company info from the reservation page.


I had to do one last night for a Genius Business Guest coming today.



The only tricky part is to subtract the vat % for your country from the cost charged to them to post that value then as the base rate , then show the % charged for the Lodging /Accomodation VaT Rate, and then the total should equal those two together.


example Line Item: BDC Nightly Genius Rate for Feb 23rd - 24th @ EUR54,  9% VAT , 1  Unit    58.86 Total : EUR 58.86


You can then set your own email address so that you can tell it to send the email and pdf to yourself to proof read it to catch mistakes, then when happy send the PDF to the Guest. 


sample PDF :


I should also point out if you are someone doing this fulltime 24/7/365, this service along with a directly payment method such as cash only or SEPA transfers forexample would work really well.


If you have a channel manager with a payment gateway linked such as stripe, payrexx/sumup, then I don't think it is needed.

tradeshift online invoicing example 1


9 months ago
Aaltje B.

Thank you so much! 

Will save this important info ,Barry ! 

Greetings Aaltje

9 months ago
Community Admin

Dear rebecca weissbort, thank you for posting in the community!


The Mark as a no-show button is available for 48 hours, starting at midnight on the check-in date, for up to 48 hours (2 business days) after the check-out date. After this point, you won’t be able to report a no-show.


Please keep in mind that you will not be charged commission if you haven't charged the guest. The commission applies to no-show reservations when cancellation fees have been charged. 


Best regards!

9 months ago