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No show

Hello, The guest did not show up. They booked 14 days and I denied all other reservations from other websites for those days. Unfortunately they did not show up I lost those days and I can not get refund. Did anyone had such experience? 


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11
BrookAve 1 year ago

 

common when you dont have a prepay policy.

 

 



 no one here but us leprechauns , contact partner support.

 

  • Remember this Partner Hub is not a direct line to any support team.
  • So never post action requests here, nothing will come of it.
  • Always message or phone Partner Support directly instead. Method #4 Public Phone List 

 

Click on my name for more guides


C1

 

 

 

C2

g
1
Guest House in… 1 year ago

Thank you for your reply. I contacted support and In my region its impossible to insure such kind situation. Its very bad.

b
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BrookAve 1 year ago

 

best cure is to make them prepay and when the time limit expires and they have not, click Request Cancel and then option 1.

 

add the process into the New Reservation Template with a time limit.

b
11
BrookAve 1 year ago

yes it is , it has nothing to do with BdC, sign up for 3rd party services for prepayment,

 

e.g. your own bank details is a 3rd party method! think!!

paypal.me/name

etc

 

google payment service provider 

 

e.g. square, sumup , izettle, payrex etc.....