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1

No Show and commission ammount

People are doing NoShow and unfortunately I have no control to take cancellation charges , They never receive the calls and later on I lost prominent customer who were aupoose to come via airbnb or other platform.

please help me out to remove the commision ammount invoice and at the samE time I need some cancellation policy which can help me prevent the potential losses of future NoShow.


11
BrookAve

 

Hi

 

That sounds like you are only taking payment on arrival , which for No Shows and Last minute bookings is bad idea.

As for disputing commission on a reservation this is already facilitated, under Finance > Reservation Statements, . Select the period if not recent, and then tick the box for Dispute commission amount. Then a new button appears Dispute # reservation, click to continue to log.

 


You received an invoice and have a question? Here is what you need to do.

 

Your next step /action is to phone BdC Partner Support

 


Reminder Partner Support will never see this. Posting account or action requests here will result in nothing.

 


 Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

Kind Regards

 

PS : finish your profile by adding listing link

How -To : How & Why Add your Listing to your Partner Community Profile | Booking.com for Partners