No show and no CVC
1- I had a booking that was a no show, even though I was in touch regarding the guest's early arrival and provided address, check-in details, door passcode etc. I was meant to collect payment on departure but learnt at the property that the guest didn't even show up. I am now trying to collect payment but the CVC is hidden on the reservation.
2- I have another customer who booked and stayed at the property, hasn't paid, its been 7 days now and no response either. I cannot view card details as they were collected by booking.com. How can they help me?