No show and unpaid
I had a booking that did not show and when called on the phone did not answer. Could not charge him because CVC did not show. I called booking.com, the representative was indeed very rude and patronizing, did nothing. The day after I called again, the representative told me that I should have charged 50% within 14 days but he could not do anything.
No protection from Booking.com?
Clearly, the guest not only did not show but also avoided contact. Is not answering or respond to texts.