We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

No Show Booking

The guest was a No Show and we have marked it. Now we got a message from Booking.com that the reservation fee is ₹0. We cannot agree with that as we have kept the room for your booking. Please update us on the same. our contact: ***

1 Replies
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10
BrookAve

 

Hi

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.

 

Community Guidelines : do not post contact info


 

If you mark a booking as a No Show, and there is no refund, then the reservation stays active and you eventually get a payout.

 

If you are saying that since marking the reservation as No Show, that the reservation details page is now showing the value as zero, then something has happened between the guest and BdC , I suspect.

 

Phone BdC Support with  the reference number  or message them to review it.

They will be able to tell you.

 

Is this a prepaid booking?

i.e. Online Payments  (BdC issued VCC) or Payments By Booking is enabled?

 

 


Kind Regards,

Be Safe, Be Well

 

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+1
23 days ago