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No Show Charge backs and invalid credit cards

We are having more and more issues with booking with invalid credit cards or guest who book and No show for their booking. We charge for no shows when we are busy and have gotten 4 charge backs for the last 2 weeks from guest who did not cancel that we have charged. Disputing these charges with the Booking.com paper work does nothing. All charge backs have been declined. Anyone else having this issue. There are constantly issues with credit cards. Its to the point that I don't want to be on Booking.com its just a joke.

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Hotel Miramar

I agree.  Booking.com is not helpful.  When the guest arrives at the hotel and the credit card is invalid and the guest does not have cash, guests walk out without renting a room.  Booking.com will not allow you to cancel the reservation immediately. You have to wait three hours after you mark credit card as invalid in extranet.  Booking.com trusts more to guests than hotels.  But booking.com forgets if there were no hotels they would not be making money.  Hotels should have a policy like airlines.  

10 months ago
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Info

yes me too, friendly fraud or chargebacks are starting to hurt businesses..

And if like us the guests card has been charged when they booked with their numbers only, the chargeback cannot be won.

Really the only way to get around a chargeback is ask the customer for their ID, scan of their card, or take direct bank deposit but that makes things ultra complicated.

Ive started to use expedia more and more as they pay into our account and never have to look at a credit card, therefore no risk of a chargeback. All the payment is left with expedia..

 

What ive also just found out from our eftpos provider is that visa and mastercard have their own accommodation rules which pretty much counts no-shows, cancelation periods void..

their rules state if a guest doesn't stay or cancels they must be refunded..... 

Cash is king if you can get it, but then theres the risk of no-shows.

Any guest can do a chargeback at no cost to them, and 99% of the time they will win if their card numbers have been keyed in..

 

4 months ago