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1

No Show Guest - Invoice Payment

Booking Number:*** ***

Both of these guest were a no-show. As seen in the messages, They were contacted but never responded and did not show up at the agreed check in time. No payment was received from both of these bookings

 


9
Sharonpowney

If guests don't show up you need to go into Reservation and mark as No Show.  That way booking.com knows and doesn't charge you commission.  A lot easier than disputing then you get a bill.

You have posted this on the partner forum so we cannot help resolve. 

Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us