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No Show Guest - Invoice Payment

Booking Number:*** ***

Both of these guest were a no-show. As seen in the messages, They were contacted but never responded and did not show up at the agreed check in time. No payment was received from both of these bookings

 


Profile picture for user sharonpowney.hotmail.co.uk s
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Sharonpowney 2 years ago

If guests don't show up you need to go into Reservation and mark as No Show.  That way booking.com knows and doesn't charge you commission.  A lot easier than disputing then you get a bill.

You have posted this on the partner forum so we cannot help resolve. 

Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us