No show guests that cancel their credit card so you cant collect the penalty
With COVID, we stopped taking any deposits due to frequent cancellations due to COVID. But for other cancellations within the window and the occasional no show (no courtesy call) or even bogus reservation (looks like local telephone number with a foreign country address and a "typical" guest name")...what do you do when they've knowingly cancelled or paused their credit card right before they cancel? I never wanted to deal with tracking deposits and refunds, so over the course of 11 years, I've only had a handful that have cancelled their credit cards to avoid penalties. That's not a lot and I'm thankful its not even a monthly occurrence. Also, you can't block those names, emails or phone # from your property management system to avoid future reservations...not that they're stupid enough to do that....how does everyone handle?