No-Show Guests Not Approved & Debt Collector Requests Commission
I desperately need your help and experience. Last year I setup my account to host at my villa. There was no way for me to accept payment online (not available in Greece then). I never got a single guest, despite countless fake reservations. After numerous cancellations and no shows some slipped through the cracks (I cancelled the bookings but maybe the “guest” did not approve it or maybe they booked again) and I had to go through with disputing four reservations. All was well until after the 3rd disputed reservation which Booking.com declined my disputes.
At that point I messaged them explaining the situation and they completely ignored me. I called support many times which assured me I would get a call-back and all will be fine (which never happened). I sent a lot of other messages via Extranet which I received no reply to and eventually I started receiving emails from a Russian debt collection company. The debt collection company never responds to any of my emails and their phone number is just an answering machine that places you on hold indefinitely. Also, anyone I ask on Booking.com to help resolve the situation just points me to the debt collection agency.
I wish I had a single booking and I would be ecstatic to pay a commission but paying 1500 Euro for phantom guests is way too much. Has anyone faced a similar situation? What should I do? Is there some sort of evidence I could gather to prove these stays were fictional? Is there a reason Booking.com prefers settling these things in court (apart from profiting)?
Any comments on the matter would be greatly appreciated.