No show tried to make up a fake story
I just had a really bad experience. We really pride ourselves in our cleaning schedule, checklist and making sure our properties are spotless. You wont believe this but i got a message to say that a guest checked in and left as the property had a "stain on the sofa" and the "bed was unclean". I was off for a few days and was quite shocked and upset and rushed to say sorry and we will check this and if this is found to be the case we will do full refund. I texted the cleaning team but it was late and in fairness they never let me down. Then I got night security/house sitter to check and video the apartment. Its spotless!!! There is no stain, no unclean bed nothing!!! Then checked security footage of gate and the guest hasn't even tried to check in. He was never there!!!
So what do i do now? I have had the security take a date stamped video and i wont be giving the guest a refund but what if they try to write a bad review?