Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

No shows

I am very disappointed with booking.com

I have joined recently in the last month and have already had 2 no show booking.

These have both been last minute which has meant I have paid extra for cleaners and made beds etc and basically is a wasted cost and time that I don't really need at the moment.

As I am new, booking.com have told me they can't take payment for me and this will come in a few weeks/months.  But i'm now told that even if i get through this check,  they are not able to take payments for Barbados at the moment anyhow.

What I am really unhappy about, is that when you look at the reservation details, and hover over 'View credit card details' - you get a message saying:

'You aren't able to view these credit card details at the moment but we'd like to reassure you that they've been checked. You will be able to view these details if the guest is a no show or the reservation is cancelled.'

This is not true - as the last booking I marked as a no-show, i still was not able to see the credit card details and nothing provided to me.

How are we supposed to recover the costs?

 


11
BrookAve

 

 

 


 


Reminder: Never post action requests, will never be seen nor actioned.


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox