Non Payment

Good Day. 

I had a guest booking from 12 until 16 March. I was informed by Booking.com they will make payment within 10 days after the rental. I have not received this money and on top of this I received an invoice from Booking.com for the commission. This invoice is also more than the commission amount that was on the original communication from Booking.com. 

I must say that my experience with Booking.com so far, and I only had this one booking, is not very good. 

I would appreciate it to get my money for this booking and the correct commission to be deducted. 

Thanks for your assistance. 


You have posted this on the Partner Forum.  As this relates to a query for a specific booking you need to contact booking.com help team.  Use the Inbox icon on Extranet where you can contact a specific team with your problem.  You could call but from posts on here there are long wait times on the phone.





First open the finance menu on extranet , 


and review the Reservations, then the invoices, and the row per reservation to confirm if any, what the breakdown is.


This could simply be an error .


Report it to them also using Inbox > booking messages, see contact options, choose message.



Kind Regards,