1

Non-payment - has anyone else struggled to get paid by Booking.com?

Since May, I have not received a single penny for reservations that I have hosted during the Spring and Summer. 

Booking.com finance are conveniently extremely hard to get hold of. Most of the customer service agents have been helpful, have apparently escalated my query/complaint to the right department but never seem to get anywhere.

Does anyone have any advise on how to pursue this, or perhaps where or to whom I can write to?

+1
3 Replies
42 Views

10
BrookAve

As you have already opened ticket with support to chase finance dept,  simply wait

4 days ago
1
Marcel Da Silv…

Thanks BrookAve. It did actually occur to me that I can "simply wait", but as I am sure you can imagine, 4 months of reservations has accumulated to a significant amount of money that is critical in this current climate. It's also not acceptable to take months to resolve a query.

Ultimately, Booking.com have taken payment from my guests and then not paid me. So, respectfully, "simply waiting" is not an acceptable option. 

3 days ago
10
BrookAve

 

Indeed, but nothing you post hear will be seen by anyone  but partners, so keep after them, message and phone weekly.

 

 

+1
2 days ago