1

non payment of stay from Booking.com

Has any other partner had issues trying to get payment from Booking.com???

This is for a bank transfer payment from them to us... 

We have now rung Booking.com no less than 8 times, emailed finance depart via Booking.com extranet, all without resolution.

Our guest 2 adults, stayed in October 2018, paid online at the time of booking. $900 NZD worth.

This was noted in our system as a bank transfer which we fully expected to get paid within a couple of days of the guest checking out.

This did not happen. 

We rang in November to be told by customer support this would be paid by Dec 15th 2018, when this did not happen we rang again.... and again and again....

Every time we ring we now get told something different..... oh there has been an error, a miscommunication, we will contact our finance depart, are your bank details correct in our system, you have been marked as high priority!!! blah blah blah.... 

Long story short..... 7 months later we still have not been paid..... but funnily enough all our commissions for other stays have been deducted from our bank account 

Would love to here from anyone with similar.. and how you managed to get a resolution.


11
BrookAve

 

Hi

 

You should always message the BdC Support team (not finance team) for such topics.

 

Kind Regards

2
Mistergees

I've been waiting for a callback from finance for over a week now and no joy

10
M Adamopoulou

Very sorry to hear about your payment problems.

Maybe you should also send your payment request through your Extranet inbox tab, directly to booking.com.

Wish you all the best.

2
Dinah McAlees

I have been waiting since January for payments for 6 bookings.  I am now taking them to EU small claims court

11
BrookAve

Make sure you have your facts right first.

  • as most of the time is entirely down to partners not understanding
  • the sytstem and what they agreed towhen signing up,
  • setting up and what the payment method terms and processes are.
2
Mistergees

I completely disagree, you stopped making payments to us in March stating bank account details are incorrect when they haven't changed and then we get the same message each week. Were now 6 months in and still no payments but you are talking money off our guests and keeping it

2
Mistergees

Can you let us know how you do this please? Were having no luck whatsoever, payments due since March 2020

2
Mistergees

Were waiting on payments from March and I ring and email daily and no callbacks and no joy. They say our bank details are incorrect and to confirm them, but when you do that it takes 5 days to confirm, then your payment gets delayed even further. I think small claims court is the only answer but not sure re head office being in the Netherlands and the difference in legal system.

1
House Qmza

I’m having the same issue.  have been calling there every week, each week same answer, nothing they can do, they will send message to finance.  No return to calls, emails or messages.  A total disregard on the situation it’s put me in.

11
BrookAve

can everyone here please edit and amend the country you are in so we can see if ye share the same region finance dept ?

 

I'm in IRELAND, and never had this issue.

10
M Adamopoulou

I am in Greece, and also never had any problems with payment...

 

Payments by booking.com always on time....excellent service.

 

Hope you can resolve your problems the soonest.