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non refundable cancellation


can someone please let me know what happens after guest makes a cancellation of their reservation which has been entirely set as non-refundable, and they were supposed to pay for their stay in cash, on-site? How are we going to receive the reservation fee since they will not show up on site?

Thank you.



Hi LuFi Penthouse


The simple answer is you will not receive anything.

I use and strongly recommend you enable also Prepay or even better payments by BdC. I use it and get the benefit of preventing this and also Risk Free option .


Link your property to your profile here so we can see how you have ratres and policies setup  as it will hel padvise you better.

Kind Regards, happy new year.