non refundable cancellation


can someone please let me know what happens after guest makes a cancellation of their reservation which has been entirely set as non-refundable, and they were supposed to pay for their stay in cash, on-site? How are we going to receive the reservation fee since they will not show up on site?

Thank you.

2 Replies



Hi LuFi Penthouse


The simple answer is you will not receive anything.

I use and strongly recommend you enable also Prepay or even better payments by BdC. I use it and get the benefit of preventing this and also Risk Free option .


Link your property to your profile here so we can see how you have ratres and policies setup  as it will hel padvise you better.

Kind Regards, happy new year.


7 months ago
LuFi Penthouse

Thanks Barry, much appreciated!

Happy New year, all the best 

7 months ago