Non Refundable option
Hello! I would like to ask if anyone has a similar experience and can explain to me why and how to change.
As a cancellation policy for my apartment in these difficult times i have chosen the flexi cancellation policy which is 7 days prior to arrival the guest can cancel free of charge. When i browse in booking.com as a guest looking for a place to stay my apartment comes up with the Non- Refundable choice as cancellation policy and clearly states the guest will be charged directly with no refunds. Is this because i have chosen the option of booking.com to receive the payment from the guest and then after their stay booking.com makes a bank transfer to my bank account with the amount.?
Unfortunately we do not have a pos machine to charge cards or preauthorize etc, so this solution from booking is what we need but we believe that in this way many guests would not book as they are "put off" by this policy which is actually not ours!!.. We want to be flexible but booking is being strict on our account and charging non refundable to our guests?!..
What can i do? Does someone have something to recommend? I cannot find in my inbox a way to send directly to booking this message...
Thank you in advance!