Non refundable rate plans and credit card charge backs
Ive done a few NON refundable rate plans which means they are cheaper, but they are Not refundable.
problem is friendly fraud, or chargebacks is becoming more common and we recently had a cancellation on a non refundable rate plan. the guest didn't show and therefore started a chargeback.
After sending in all the guests email, address and numbers, the bank declined our appeal and the chargeback was won by the guest, even though it was a cheaper rate and non refundable.
the banks answer was the numbers where keyed in, and visa and mastercard have their own policies on accommodation bookers that automatically wins any chargebacks, no matter what info we provide.
The booking.com chargeback dispute form is garbage, and even our eftpos provider didnt help.
the main issue with friendly fraud is that anyone can do a card dispute against anything where numbers are keyed in, and they will win.
Even if the slightest change they loose the dispute, it doesn't cost them anything. The seller is stuck with the dispute charges etc even if they win or loose.....
Pretty unfair i would say..
So how does everyone deal with chargebacks on cancellations, no shows or bad guests?
Expedia pay direct into our account which is much better, no issue with chargebacks.
Im now trying virtual card with booking.com but what if a guest disputes booking.com for deducting their money, does booking.com come back to us and ask for it back?
this is the second time ive posted this, seems the first on wasn't put up.. Maybe booking.com know there's an issue but dont want to do anything about it or increase their risk to chargebacks.