user avatar image
1

Not able to take credit cards

Hi there, we don't take credit cards and we have always set it up so that people pay us directly via paypal or into our bank account.  But now it seems that booking.com charges their credit cards an amount (not sure how much) and so people are understandably reluctant to pay us as well.  How does anyone else deal with this?

6 Replies

7
Thuild - Your …

Dear Chaletlejoyau,

Are you referring to bookings paid by BDC?

Give me a bit more info here: the guest pays BDC and then you also ask for the payment? or

Guest says they paid BDC but you clearly don't get money from BDC and you want to charge the guest directly?

Just to clarify

Cheers,

Zsolt - www.thuild.com

1 year ago
1
Guinevere Davi…

We use a portal for all our bookings, we find if a guest pays booking.com direcly with a credit card there is always a fee, some take 2.5 % others take 5% for the credit card charge. best is always to check with booking.com direclty to make 100% sure.

This way you illiminate unhappy clients

1 year ago
1
Chaletlejoyau

HI thank you both.... we accept paypal and direct bank transfers but because we're just a family, not a business, we can't accept credit card payments. Booking.com doesn't allow us to put in paypal or bank transfer details, so our page says we can only accept cash. All previous guests have always been happy to make their payment via bank transfer or Paypal, but these new ones will only pay by credit card (and they tell me booking.com has charged an amount from their credit card already). I've said to them that they can cancel and have enabled that in their reservation but they are holding on to it for now! Any suggestions?

Thanks in advance

1 year ago
7
Thuild - Your …

Dear Chaletlejoyau,

You have my contact on my website, e-mail me and I can present a solution for you.

Best regards,
Zsolt

1 year ago
1
Sabache

we have the exact same problem!

is there a way to set up payment by credit card on booking only of you do not have a POS available?

Airbnb charges the guest, takes their fee, and immediately transfers the payment to our bank. Does Booking.com have this option and if so, how to select it?

1 year ago
2
Magdiejamesny

Hi

I have the same problem. so if someone has an idea ...

James

1 year ago