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not getting paid from booking

Hello to all, lets get together and do something about this please Help !!!!!!!

After 2 months of not been paid by booking.com 

This has become extremely frustrating to me this morning I spoke to a lady in the financial department who was either too lazy to look into my file or her customer service is extremely poor, she asked me to ask my bank to give me a letter saying that they haven't received the money, first of all, Booking.com as a sender should be chassing the money not my bank, second I have already provided booking with my bank statements but the lady said this was not enough , well I don't know how my bank statements can't be enough , I have been to my bank, of course they will not provide with a letter as everyone knows bank statements are more than approve of money coming into the account. they have now stamp my bank statements as better prove. Please find the following attached. Now I asked to passed my case to the higher person in the financial department so this can be resolved or I am going to have to take some legal action as this delated has cost me extra interest in my mortgage payment. Best Diana

7 Replies

5
jaybeegee

which payment option are you using?

-1
2 months ago
2
In Our Liverpo…

This is the response from my email to Gillian ***, same old fob off Thank you for your messages and for following up with the issue. My name is Gabriel and I am a Customer Service Senior Specialist at Booking.com. I'm responding to your message on behalf of Gillian Tans. Please accept our sincere apologies for the delay in you receiving the bank transfer. I can see this has been discussed with several representatives, including Credit Control, and although we've sent all of the confirmations of payment we have received from our bank, your bank was not able to track it on your end. I can only imagine how frustrating it must have been for you to try and obtain answers and still be waiting for the payment. I will try to liaise with Credit Control to assess what other solutions can be offered in this case.  As soon as I have a response from them, I will let you know. Thank you so much, and don't hesitate to send us any questions at any time. Kind regards, -- Gabriel *** Booking.com Customer Service Team  

2 months ago
2
In Our Liverpo…

And my reply

 

Dear Gabriel  Unfortunately I find myself unable to thank you for your email, as it is just another fob off from Booking.com, this none payment is not just relating to myself as you and your company well know. If you would care to check out your community forum you will see the extent of the problem, that actually I suspect you already know. Your company is causing untold problems for its so called partners, and it needs to be rectified and rectified quickly, myself and the other “Partners” involved need paying within the next 5 days and I can see no reason why a finance Department of a company of your size can not do this, oh actually I can and that is because they don’t care and don’t want to.  I look forward to a proper reply with an exact payment date for myself and fellow hosts and not just yet another email fobbing me off Regards

2 months ago
2
Liz

I feel your pain - I am also still waiting on my payment from April.  This is complete and utter nonsense for a company the size of BDC.  I'm at the end of my tether and not sure what else to do.  My bank says that BDC need to investigate the original payment and trace ti from source to see what has happened with it.  The nonsense about here is the 'proof of payment' is not good enough.  

2 months ago
2
In Our Liverpo…

So it is now 19th June and no payment received this is a copy of my emails today to Gillian *** Dear Gillian  I understand that any email sent to you goes to someone in your customer service or should we call it lack of customer service department. I have already emailed Gabriel that contacted me last time I emailed you, however you are the CEO of the company and it  is Your responsibility to get this mess sorted out. I and my fellow hosts want the money that you owe us and we want it this week. Please send a meaningful response with a date that this will be finally resolved and we will receive payment. Regards Paul Hawkins  

On 15 Jun 2019, at 11:40, Paul Hawkins <phawkins467@yahoo.co.uk> wrote:
 
Owner ID 3580010 In Our Liverpool Home
 
Dear Gillian, 
 
I am writing to you as the CEO of Booking,com to complain about non-payment of money owed to me. Unfortunately, I have had a very stressful 4 weeks trying to obtain £450.50 payment from your company for guests I hosted during the month of April 2019. I should have been paid on 15 May as I received the remittance advise on 3 May 2018, and notification that the payment was issued on 8 May 2019. But I never did get paid.
I understand that Booking.com has implemented a new payment method and has been experiencing some teething problems. This, unfortunately, doesn't help me as I have to pay my bills. £450.50may not seem a lot to you but to me it is my monthly outgoings on mortgage and utilities which I cannot go without paying. I was relaying on this payment to cover expenses for May and June bookings.
I have wasted hours of my time phoning your company and sent emails almost every day to try and resolve this matter. Virtually all my emails have gone completely unanswered and the operators who answer the phone although very sorry cannot help and they have a great deal of difficulty in contacting the people that can i.e Credit Control. I have contacted others impacted by this terrible situation via the partners forum and have been advised that the funds have left Booking.comaccount and have been rejected by banks. This is the same bank account that you have been sending the money owed to me for the last year without any problem, so I cannot understand. 
I have checked with my on three separate occasions and they assure me that they have not received or rejected the payment. They have explained that all previous payments went through so there is no logical explanation why this one didn't other than it did not reach my bank in the first place. They have stated that there is no evidence to suggest my bank rejected the payment. I am not sure what has happened but if booking.com can proved evidence from its BACs run to show that my bank rejected the payment I could present this to my bank as evidence. My bank advised me to contact booking,com and request that the payment be sent again. Messages have somehow been removed from my message history.
As a last resort and to avoid any further financial exposure, I have been forced to close down the remainder of my busy summer period because I have not been paid for April guests and cannot afford to continue hosting without getting paid. I have a number of June and July bookings which I will have to honour at my own personal expense. I am very worried that booking.commight be in financial difficulty and maybe I will never get paid!!! The treatment of hosts who are owed money is so unfair. Still not paid my £450.50 owed for April guests. I am sick to death of not getting any answers and spending hours waiting on phone and when I finally talk to the highest ranking manager available I get the same answer and just get fobbed off, the same as everyone else reports on the forum. It is obvious from the amount of complaints about this on the forum that the problem is with your payments department and we need to be told the truth and sent our payments.
 
As CEO you need to do something to ensure that the ordinary people, on low incomes hosting guest for your company get paid what is long overdue to them, before legal action is taken against you.
 
 
Regards
Paul Hawkins
+1
2 months ago
2
Liz

Well said Paul,

I am in EXACTLY the same situation as you.  Been given the complete runaround from BDC on this.  Told it has been paid but it has never reached my bank account and my bank (TSB) have been unable to find any sign of it whatsoever and STILL I'm being told to go back to my bank as it's been paid and not rejected.  In 4 years with BDC, in which time I have always had the same account - I have never experienced this issue and the complete lack of assistance from BDC Customer Services (whether through the Extranet or trying to get a hold of them on the phone) the to get it resolved.

Very poor from a company the size of BDC and I was astounded to hear that they don't actually have a documented, written complaints policy.  Any complaints are basically via the Extranet system.  Unbelievable!

Kind regards,

Liz

+1
2 months ago