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1

NOT GOT PAYMENT FROM BOOKING.COM

Dear Booking.com We have not received any payment for the property since 10th of March. Every time we try to reach customer care, we receive the same answer that the pay-out is blocked due to termination of Contract however we have been accommodating the guest since then as their were ongoing and upcoming bookings. Naturally Booking.com has charged the guest on behalf of our property and therefore should release the payments asap. We look forward to a resolution asap

 

PROPERTY ID ***

PROPERTY ID ***


1
Bobbie Hanney

The same thing happened to me. I changed my bank account details and no payouts received since Feb!! Still hosting but nothing paid to me from booking.cim

1
Sandra Vo

hello all,

I am in the same case as you. You should contact guests to ask them to pay you directly.

I called booking.com they ask me tot wait to next week and next month.

please suggest me your idea.

Thank you.

Sandra

1
Bobbie Hanney

I don't think I can do payments directly from guests as the terms of bookng. Com don't allow it. 

I have been trying to get someone to communicate with and tried every possible messaging on the site. Has anyone contacted them yet?

1
Sandra Vo

I did change the method of payment and ask the guests to pay at my property. they are welcome to do it.

I also sent msg, called booking.com. but they were the only agents of booking.com. They can't resolve them and only send requests like us.

11
BrookAve

 

Managing realistic expectations:

 

  • This hub has no link to finance dept nor part support directly.   
  • They do not read our posts.  
  • There is literally nothing we can do and say here that will miraculously make changes happen.  
  • The community staff just note observations and send feedback up to management and BAU teams in BdC.  
  • After that other partners here will try to advise, on possible guides, next steps, possible ideas; workarounds etc.... but that is all it will ever be.

 

Sergei - Community Manager did post a digest on invoices and payments a few weeks back that may help advise on next steps but does not cover all scenarios.

 

In some cases it can be down to misconceptions, not having something setup right etc.

 


 

 

How & Why Add your Listing to your Partner Community Profile



REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!

 

Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox

 

 

 

 

 

1
Bobbie Hanney

I googled 'booking.com and got a local number to call. Customer service said "payouts happen on 15th of the month. Then an extra 10 working days to show in my account

 If it's not there by then I will call back. At least I have a person to speak to. Seems a very long time to hold on to payouts for 😑

11
BrookAve

no that 10days is only an advisory, it varies depending on how remote the systems are (bank in one region a versus another that is not on the same alliance network)

 

and customer service and public numbers are for guests and others, whereas the extranet stored private number is for partners.

 

 

1
Bobbie Hanney

I couldn't find the partners phone number even after days of searching. I'm up to 5 working days since the 15th April. It's now a weekend so it's pretty close to an extra 10 working days.

Still extreme length of time considering payment was made to them on 3rd march. It's now 23rd April.