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Not paid but Booking.com claim to actioned payment and Invoiced for commission for a cancellation due to COVID-19
Not being paid due cancellation for Covid-19 and have received an invoice to pay commission and not received payment supposedly done 1st week April. Not in my account and have no idea after screen after screen how to contact to tell booking.com this!!!
Hello Michelle Thompson! Thanks for asking your question, and welcome to the Partner Community.
First of all, please, make sure your invoice information is accurate. Here is an article about how you can do it: https://partner.booking.com/en-gb/help/commission-invoices-tax/how-can-i-make-sure-my-commission-invoice-accurate
Second, if there is still a concern, please, contact support.