Obtaining full customer card details with Smartflex
I have a 7 day cancellation period which Booking.com reduce to 4 days with Smartflex meaning they cover the 3 days up to the new 4 day cancellation period. They provide a virtual card to guarantee up to the 4 day period then modify the booking by providing the customer's own details for the final 4 days as they become liable. However when the new details are provided, Booking.com remove the CVV on their card (to stop me charging) but also they do not provide the number with the customer's card. This effectively means I am holding a booking I cannot guarantee as I cannot charge to the card in the event of a "no show" (my credit card supplier needs the CVV or will not process).
Simple issue you would think but I told this to Booking.com 3 weeks ago and the answer was to declare the card invalid. SThis is stupid as the card IS valid only they fail to provide the CVV. It happens on every Smartflex booking and I tried unsuccessfully yesterday to explain to a total of 6 different Booking.com agents (one in Singapore) and all I was told was to mark the card invalid. I ended up phoning the guest and they gave me the CVV but it is a little embarassing and also difficult with overseas customers.
Has anyone else had this issue. I have withdrawn from Smartflex to see if they will do anything, but once I said I had the number the stopped talking to me.