We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

2

Offering a special rate to one customer

I'd like to offer a special rate to a particular repeat guest, but don't see how to do that on Booking. The only solution I see is to have them book directly with us instead of through Booking but I don't want to cheat the system.  Airbnb allows me to send a special offer to a guest, which lets me customize pricing and also keeps it all above board.  Thanks for any assistance.

5 Replies
90 Views

10
BrookAve

Hi Foltahouse

Most Guesthouses typically will speak directly to and deal with the repeat guest themselves and not go through a 3rd party.

BdC do not have such a mechanism like the one you mentioned.  

You are not cheating anything by doing some as direct bookings.

That is your business and no one elses, to put it simply. Its very common practise also.

 

Kind Regards,

Happy New Year

 

 

+1
10 months ago
5
Don Burns

You could give one or more of the following to your repeat guests:

  • The room discount in cash, when they arrive.
  • A bottle of nice wine.
  • A gift certificate to a nearby coffee café, pastry shop or inexpensive restaurant.

 

+1
10 months ago
2
Foltahouse

Thank you for both replies; very helpful.

10 months ago
10
M Adamopoulou

Foltahouse, welcome to the Partner Community.

In your Reservation tab under the reservation of your customer you can change your rate and give him the special rate you want.  BDC will then charge you for the new rate.

Hope it’s what you are searching for...

Wish you a Happy New Year.

10 months ago
10
M Adamopoulou

Sorry, I forgot to add that the button is at the bottom of the reservation....

“Change reservation dates and rate”

Hope it helps you.

+1
10 months ago