one of the guest has been wrongly given a monthly discount which is not applicable

Hi

Unfortunately if you make a config mistake and someone books it, you cant change it and must honor it.

The golden rule of ' The price shown is the price paid'.

Phone support team to advise on where you went wrong so it can be fixed for future bookings.

Reminder you cannot post actions requests or any action request on here.

Message or Call BdC PartnerSupport ***

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

*** public main lines via Where you can reach us