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Online payment by VCC but city tax charged

Hi there,

we accept recently the virtual credit cards from booking.com. In Berlin a city tax is required, but its not inlcuded in our rates. Recently we have discovered that booking.com has charged the guest for the city tax already, but how could they do it if its not included in the rate?

We event dont know if the travel purpose is business or leisure.

Somebody some experiences with this?

Thanks,

Roman

1 Replies

5
Veronika Group

We have set our city tax to excluded and never had it charged to the VCC. We always needed to ask the guest to pay for it seperatelly. Maybe it would he the best to check with the B.com’s Financial Department why this is happening to you.

1 year ago