online payments... how do you collect damage deposit and incidentals?

Anyone using the online payments?

I signed up for it the other day...and my very next guest used online payments - so I got a "virtual credit card" number I can charge next april when the guest arrives.

But, it is only valid starting the date the guest checks in, and has a max of the amount of the rental...


One of my policies is "guest pays 100 euro damage deposit 1 week before arrival".....  but I can no longer follow this policy because I no longer have access to a valid credit card.

I would have thought that booking would still collect a regular card - but also allow the guest to pay via another method 


Am I looking at this the wrong way?  Anyone else come across this as an issue?



3 Replies


Then charge the deposit amount on the time of check-in. Why do you need a deposit 1 week prior?  I collect damage deposits with cash at check-in. 

1 year ago
Isle of Wight …

Booking.com do not like us taking damage deposits - they do not like us protecting our properties and protecting the next guests. I am in a long-running battle with Booking.com over this.

Booking.com did eventually allow us to request that guests pay damage deposits by bank transfer. We have a template email that goes out to every guest as soon as they book, asking them to pay the damage deposit by bank transfer. Only 2 out of the last 20 guests have done so. We are fully booked for the summer and I am too busy to manually chase every guest over this.

I will continue the fight to get Booking.com to automatically take damage deposits. It's the right thing to do.

1 year ago

Basicly everything is solved if you can take deposits after booking is made.  It's either a full payment, a partial payment or just a deposit for the damage.  You give the guest a deadline (let's say 3 days) if the guest doesn't respond, you mark in extranet that guest didn't make the payment. Booking.com automaticly contacts the guest and if he doesn't respond in 24h with a magic click you can cancel their booking.

Well anyway, good luck. :)   

1 year ago