1

Our policy is non-refundable, but our property listing says otherwise

Hi, I can't understand how our cancellation policy is 100% non-refundable, but then why do I see our rooms listed with a different policy that says "Cancel free of charge any time until 7 days before arrival".

Any help would be appreciated. I'd prefer guests to commit to a booking.

Thanks for any help with this.


11
BrookAve

 

Hi

 

That sounds like the Free upgrade to cancel where by BdC cover the cost if they cannot find a replacement for all dates.

 

 



Kind Regards

 

TIP: Add your property link to your partner profile. Its helps other partners assist you .

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 

If you need direct support use Partner Help Contact Us in the footer of this page.

Or Extranet > Inbox >booking Messages . Click on Contact Us.