We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.





Can anyone help me to understand this?

I have under "finances-documents and invoices" a red notification that never had before, stating that i have an outstanding amount of commision to be paid.

That amount is the amount of the commissions of my 3 last bookings and this was already deducted before paying me the full amount. I mean, if the booking was 60e (for example), I always get paid 54e so that 6 euro are the commission that booking already deduct from me on my payment. 

I do not understand the reason why i have this read statement with the outstanding comision to be paid. 

Anybody could explain?

Thank you so much

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