We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




Hello. I have an overbooking situation. How can I resolve this Best regards, Eduardo Martins

2 Replies


You should contact one of the parties and ask them to cancel.  Do some research and find them some alternatives so that they can easily rebook somewhere else, that way they are more likely to cancel for you.  Alternatively you can contact booking.com and ask them to relocate, but often there is a charge.  Use the Inbox icon on Extranet.

5 months ago