
overbooking
We had blocked the date in our system for 26, 27 and 28 of July.
Now I want to set the date and booking.com made and booking, so this booking cannot happen, because I already booked it!
How can I cancel this reservation?
ew reservation via Booking.com --------------------------------------------------------------------------- Booking nr. *** (***) Made by *** on 2020-07-25 11:07:23 --------------------------------------------------------------------------- *** *** Castellon - ES --------------------------------------------------------------------------- E-mail: *** Mobile: *** --------------------------------------------------------------------------- Arrival: 2020-07-27 Departure: 2020-07-29 Price: 250.00 --------------------------------------------------------------------------- Type: Notarissuite Nr. of persons: 2 (2 adults, 0 juniors, 0 babies) Guest: ***Price: 250.00 Price for 2020-07-27: EUR 125 (Standard Rate) Price for 2020-07-28: EUR 125 (Standard Rate) Guest name: *** smoking preference: Non-Smoking Meal plan: ***. --------------------------------------------------------------------------- Remarks: You have a booker that would like free parking. (based on availability) Extra Information: Booker is booking.com genius --------------------------------------------------
Hi
Kind Regards
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Contact BdC- Location of Partner Only Phone number and Message methods
Hi
I sent a message to the client what you told me, but if I do request to Cancel, it says it is not possible.
The room is already booked by other people and I don´t want them to show up my hotel this monday and I don´t have a room.
How can you confirm me that the clients know we don´t have anything available?
you have to cancel the second booking, which has nothing to do with the first one for the same room.
contact the double booking contact info.
or call BdC support to assist.
Contact BdC- Location of Partner Only Phone number and Message methods
where can I find the double booking contact info.
Because if this is so difficult, I must stop working together with booking.
I blocked the date and I only have room for my reservation. So how can I get in touch with the clients how booked?
I texted the client and are waiting for an answer. What can he do to cancel the reservation if he reads my message?
Does it cost him any money?