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Overbooking - how can I cancel some guest
I didn't know that I haven't synchronised my calendars and now I have overbooking for 3 nights. How can I cancel the last booking on booking.com?
I didn't know that I haven't synchronised my calendars and now I have overbooking for 3 nights. How can I cancel the last booking on booking.com?
Hi
Indeed cal sync is not reliable, only do so with a 3rd party channel manager service such as cloudbeds.
Simply message the latest booking you must cancel as there is no availability, offer change dates. Keep the message some what generic , save as a message template for reuse, later. Just keep it simple, to the point.
Then click Request to Cancel, and choose option 2.
Wait for them to see email and click accept.