Overbooking / not available

Hi I have a booking with a guest but the property is actually not available. How can the guest cancel this and get a full refund as they cant cancel it as it falls within the 7 days they have to  cancel.

1 Replies


If you go into the Reservation and press the 'Cancel' button it will send a request to guest.  They can confirm and you can specify that there is no fee.  If you get booking.com to do it for you they will charge you a relocation fee.

You have posted this on the partner forum so we cannot process for you.  If you need to contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 



1 month ago