We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




There was no guest in April and I have received an invoice.

please look into it.

Mauritius and most of the world is in Lockdown 

2 Replies


You have posted this on the partner forum so we are unable to help in this situation.  You can email the booking.com help team using the Inbox icon on Extranet.  You should also find your local phone number here.

6 months ago

Hello Les Trois Fleurs! Thanks for asking your question, and welcome to the Partner Community. For safety reasons, please, do not share any personal details information in the Community, our moderators will remove it anyways. 

First of all, please, make sure your invoice information is accurate. Here is an article about how you can do it: https://partner.booking.com/en-gb/help/commission-invoices-tax/how-can-i-make-sure-my-commission-invoice-accurate

Second, if there is still a concern, please, contact support. 

6 months ago