We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




I have just received my 1st billing from booking.com and it is incorrect.  I have been trying to find a way to contact them to sort this but nothing seems to fit.

I'm not very technologically savvy.  Best would be a phone call but I can't seem to get a number where someone actually answers the phone. So it appears I'm being charged for a booking that didn't happen or was a no show...I don't recognize the guest name.

What can I do that doesn't require following a lot of computer steps that I may not understand---(Can you tell I'm almost 70 years and not equipped for this??)

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