Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

Owner

Hello,

I agreed to give one of my guests a credit instead of a refund for their Covid related cancellation.  They now want to rebook for 2021.  How do I apply the value of this credit to their future booking?

Thanks

 


11
BrookAve

 

Hi Todd Payne

 

Simply answer is you cant with Extranet nor BdC.

 

You have to handle it locally and they have to book new dates directly.

 

So simply message them the credit info and booking restricitions, and how to redeem directly with you.

 

 

Kind Regards