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Since this is partner community, you should contact directly to booking.com customer service through Extranet (Inbox > Booking.com Messages > Compose a new message). Hope this will be working. Have a nice weekend!
Hello, first of all thank you very much for the cooperation of all the members of this forum which is always a great help. My name is Fran Alvarado and I manage
I have spent just another day trying to resolve no show - no payments, guest request cancellation - refuse payments, card details invalid when supposed to be
Hi Jyotishman,
Since this is partner community, you should contact directly to booking.com customer service through Extranet (Inbox > Booking.com Messages > Compose a new message). Hope this will be working. Have a nice weekend!
Thank you .
Hi Jyotishman
Officially the system will detect it and refund the difference automatically.
This happened to me once before in 2020.
Message or Call BdC PartnerSupport
Kind Regards,
Be Safe, Be Well
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Dear
BrookAve ,
Thank you for the information. I hope it will work.
If Barry says it will work....it will work...
His experience and help is huge...
Cheers!!!