We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

paid really low.

Hi there,

I am very new to booking.com. I have advertised the room as $100 NZD per night. I just saw my first guest booked paying only $4.50 per night for a night. I do not know how this happened.

What should I do now?

Cant have the guests with $4.50 including breakfast.

 

Many thanks

2 Replies
14 Views

9
Sharonpowney

It is always really useful to do a search as if you are a guest and check out rates for various dates, number of nights, etc.

I am sure the guest must be expecting that this is a mistake.  If your country's Consumer law allows for you to go back and say it was a genuine mistake and I am allowed to change, then that is what you should do.  Send personal message or even give them a call, explain and apologise.  You cannot cancel it yourself but you can request guest to, via Reservation, Request cancellation.

Also, go into Rates, Calendar - use List view and check out your rates.  You can bulk edit to update detail.  

If you need to contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

3 months ago
10
BrookAve

 

check out my digest on availability :

Managing Availability , Channel Managers

 

Calendar List View, and then expand each rate plan / promotion on first column, click them to expand and see the cost shown to guest.

 

Also View My Property link lets you view the live listing. Top right ,2 nd menu.

 

 


Kind Regards

 

PS : please take the time to complete your profile and add the property listing link

How & Why Add your Listing to your Partner Community Profile

 

 

Contact BdC- Location of Partner Only Phone number and Message methods

3 months ago