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Parking Permits

As with all big city's, I presume that we have all experienced the problems surrounding parking not just for ourselves but for our Bookings guests. We have experienced a problem recently surrounding guests and parking on Bookings and I wonder if there is anybody out there that can help.

We cannot request an invoice through Bookings to guests to pay upfront for Parking Permits and the net result is that we recently had a party that requested three parking permits for three separate vehicles which we paid on their behalf at our own cost as we are able to book permits online. They intern agreed to pay us for this service.

After their stay they left and now fail to respond to any requests to make the relevant payments for all the respective Parking Permits.

Is there a way like with other sites that we are able to send out a specific invoice to guests specifically for parking before they arrive??

We are also not always there so cannot take payments by cash as Bookings suggested the new called the customer service department.

Is there anyone out there in the big wide world that can relate to this and is asked continually regarding parking and how to obtain permission to park at their house/flat etc.?

Many thanks

Nic and Nicky 

6 Replies

8
Leandri Klopper

Hi N Andela !

Thanks for your descriptive post, I was able to understand your problem exactly.

Have you tried adding it on your extranet under Property -> Policies -> Internet and Parking.

You can mark it there whether or not the parking is free or paid. I suggest adding it there, I think you should be able to charge per car.

And furthermore I suggest adding this to your Fine Print -> Property -> View my descriptions. Add there that they must communicate with you regarding a parking permit before arrival.

That Should help. Best of luck

9 months ago
1
N Andela

Thanks Leandri

We have added this already to our Policies, but our problem is that how do you individually invoice guests for parking prior to them arriving for their visit period??

Does bookings have a physical invoice or billing platform where we can charge the guest before they arrive so their parking is paid for by them before they arrive?

thanks

Nic and Nicky

9 months ago
7
fluff

Why do this via BDC at all?

I would consider it a separate transaction and either charge in advance, as you say or charge on arrival.

I would certainly not leave it until check out.

9 months ago
1
N Andela

Is this practically possible to do this online as a separate transaction via Bookings payment systems? Surely guests will want all transactions to be through their bookings company?

9 months ago
7
fluff

I personally would not involve BDC. Charge on arrival.

9 months ago
8
Leandri Klopper

Hey N Andela ,

Big pleasure!

Hmmm Fluff has a point. Because Booking.com does not have an official invoice or whatsits that you can send to the guest before arrival.

Perhaps it might be best to just notify them that they are liable for it before hand?

Kind regards

8 months ago