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1

Partial Refund for a Guest

Hi

 

I would like to offer some guest a partial refund as there was an issue with the heating during their stay - how do I do this?

 

 


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11
BrookAve 1 year ago

If they have already departed, message them a credit.

Or ask support to adjust the prepaid amount.

 

Others would offer a card with a 3 for 2 offer or 1 night free off of next direct booking.