Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

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1

Partial Refund for a Guest

Hi

 

I would like to offer some guest a partial refund as there was an issue with the heating during their stay - how do I do this?

 

 


11
BrookAve

If they have already departed, message them a credit.

Or ask support to adjust the prepaid amount.

 

Others would offer a card with a 3 for 2 offer or 1 night free off of next direct booking.