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Partner

I have been using Booking.com as a host for four years and have added one property each year with a total of four in 2019.

The first unit was in Gulf Shores Alabama the next three in myrtle beach SC.

I collect all rent and fees via credit card processing SQUARE on my first two properties and all was going well and continues to go well.

On my third listing, Booking.com would not allow me to collect rent via SQUARE even though I have two other properties doing so. They forced me to use Payments by Booking.com which is fine but I still have to collect security deposit and I forfeit the control of refunds in case of cancellations. In addition Payments by Booking.com has very little customer service patients and rejects customers and hence my reservation. when dealing with quest issues with inputting card info. they quickly reject and I lose business.

I just listed my fourth property and I am informed "Because we're dedicated to being a safe platform for both customers and partners, we've temporarily disabled non-refundable and prepayment policies. As soon as we can give you access to them, we'll let you know.

So now I get a reservation on my fourth property. On the Booking.com website, I cannot see credit card information and get a message from Booking.com credit card info, i am not allowed to charge a down payment. I have to accept the reservation with nothing securing and get a message" that I would be informed when i am established client, etc etc".

How can I resolve this problem so I can automate my process instead of having three different means to collect payments>

1 Replies
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10
BrookAve

Good morning GS1353, from Dublin, Ireland.

Merry xmas to you.

 

As a fellow partner I have seen similar post before, and usually they are all advise to make direct contact to a BDC advisor.

 

The best and quickest solution is by phone. There is a region list of phone numbers located here. Hope that helps,

Kind regards.


 

If you have an urgent question, you can call the dedicated phone number* found in your extranet Inboxtab, under booking.com messages , expand Contact Us.

 

Follow the voice prompts to get in touch with the right department. For more general info you can contact one of our main lines for help.

 

 

Call the dedicated Finance phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

 

Please note that our finance team is available during business hours, Monday to Friday only.

 


PS: TIP, it is always good to link your listing into your profile so other partners responding can have context and reference to understand better. Please take the listing url link and add it your profile when you ca ntake a brief moment to do so.

9 months ago